Postal system changes could change consumer behavior - KTIV News 4 Sioux City IA: News, Weather and Sports

Postal system changes could change consumer behavior


When you put a bill in the mail, you hope it'll get to its destination on time. But with no guarantee of next day delivery, that may mean changes are coming for when and how you pay your bills. 

Johnette Spurlock's job at the Center for Siouxland is to help people get organized and pay their bills. She says people will really have to focus on those due dates because they won't be able to wait till the last minute.

"Once it leaves here we really have no control over it, and it's kind of out of our hands. We mail it and it could take days before it shows up where it needs to go," said Johnette Spurlock, vice president client trust of Center for Siouxland. 

Kelli Beach with Consumer Credit Counseling warns her clients that late fees might become the new standard for procrastinating customers.

"The credit card company could increase your interest rates. They'll definitely charge you a late fee and they're not going to accept the excuse, you know, the post office has changed, you know, things are late," said Kelli Beach, a certified credit counselor for the Center for Siouxland.

While more people are choosing to pay bills online, Beach says there are some who aren't computer-savvy and don't like the automatic withdrawal from their accounts. She says the easiest option is still just to pay earlier and avoid the last minute rush.


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