Officials: Delta to close its Sioux City call center - KTIV News 4 Sioux City IA: News, Weather and Sports

Officials: Delta to close its Sioux City call center

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Delta's call center, formerly Northwest Airlines, employs over 165 people. Delta's call center, formerly Northwest Airlines, employs over 165 people.
SIOUX CITY, Iowa (KTIV) -

Sioux City officials have announced the Sioux City Reservations Center, which employs 165 people, will close its doors August 31st.

"We regret Delta's decision to close the highly successful Sioux City facility," said Mayor Bob Scott. "We are working with another firm looking to utilize our talented workforce to retain employees from the #1 performing office in the world. Delta will be held responsible for all obligations pertaining to the downtown location."

The future of the call center was uncertain while the battle of Essential Air Service to Sioux Gateway Airport raged on. However, Delta officials maintained that whether their service was to stay or go, they would keep the center in Sioux City.

In an email to KTIV on November 16th of last year, a spokesperson for Delta said, "We do not expect the decision (of Essential Air Service) to impact the Reservation Center located there."

The center opened about four years ago, before Delta merged with Northwest Airlines. A company spokesperson cites the closure as a move that helps ensure the company's long term future.

"Consolidating our North American call center operations allows Delta to better utilize existing facility space, be more in line with our competitors and maintain our focus on reduced overhead costs," said Ashley Black, Delta Corporate Communications.

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