Faith Regional uses lessons from June disasters for future planning
Nearly two months following the devastating tornadoes that hit Pilger, many agencies throughout northeast Nebraska are continuing to assess the successes and failures following the storm.
Officials with Faith Regional Health Services in Norfolk, Nebraska said that their incident management plan for the trauma and emergency department by and large went well. However, may high level administrators at the Norfolk hospital say that while the hospital was ready for the patient load, the national media attention caught staff of guard.
Kelly Driscoll, C.O.O. Faith Regional Health Services said, “…and the national calls we were getting. So all of our lines were being utilized, our phone lines for EMS personnel calling in requesting information about patients, or patients they were bringing in, family members coming in, we actually ran out of phone lines.”
Driscoll said that Hospital officials have since named a designated person of contact to insure that calls for information don't disrupt calls regarding patients.