Nancy, Laura and Ian - KTIV News 4 Sioux City IA: News, Weather and Sports

Nancy, Laura and Ian

"I am writing to let you know how pleased we were with the service and product of Screenbuilders in Des Moines. I had signed up for an estimate at a home show in Vet's Auditorium. We received a phone call from Chris who asked if we still wanted an estimate; I somewhat hem-hawed around as we had another estimate recently that was 11,000 dollars. I told Chris we already had the basics and just needed new screens/windows. He asked how many windows and he quickly told me it would be around 4000 dollars. I was astonished and told him we did indeed want an estimate. On the day he arrived he showed us the windows and how they worked. He simply presented the product. After we decided to go head, Chris told us he would return after we had torn down the old screens. After we had torn them down, he came the very next day after working another home show all day and showed us what we needed to do to get the porch ready to be measured for windows. When we were finished, he came over the next day and measured to order the windows. He gave us a time line of when they would be in and installed. It all happened just the way he said it would. Approximately a month after they were installed, the tabs on one of windows broke off; called Chris and he was over the next day and had it fixed.

Needless to say, we have never experienced the kind of service Chris gave us; seldom do you see things happen according to the time frame you are given. We are really enjoying our new screened in porch. I no longer have to worry about raining in, putting up plastic in the winter or our chair cushions getting dirty. If anyone as any questions or would like to see the finished product, please don't hesitate to call us. We are very satisfied customers. Thanks to you and especially Chris for all he did."